Does my account has been compromised?
The first time I received One time password (OTP) without my knowledge, I simply changed all my main password and secret password. But after a minute or two, I received again One time password (OTP) without me logging in.
Oct 03, 2016 14:44 - Reference Number: 003936
Oct 03, 2016 14:45 - Reference Number: 009056
I begin to panic, called BDO Hotline 6318000, stated my concerned and operator suggested to SUSPEND my online banking account and I agreed, and gave me a Ticket number. She said it will take 20 working days to investigate my account.
But later in the afternoon I received again One time password (OTP) with a reference number 020661 dated Oct 03, 2016 17:22, hey! BDO what the hell is happening? I do try to logging to my account to check if it was suspended and yes it is. Your account has been locked due to security reasons, please call BDO Customer Contact Center.
Today Oct 05, 2016 at around 05:47 another One time password (OTP) arrived even though my account was already being suspended. WTF!!!
Calling Banco De Oro (BDO), can you explain what is happening here?!!!
UPDATES:
Still receiving OTP even account was suspended. I am still waiting for #BDO Fraud department to contact me.
Oct 06, 2016 10:26 - Reference Number: 290171
UPDATES:
Still receiving OTP even account was suspended. I am still waiting for #BDO Fraud department to contact me.
Oct 06, 2016 10:26 - Reference Number: 290171
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